The other thing to check is that its charged in case thats why its not responding. 3- turn on the Kobo and it should boot into a factory reset. Opening a claim will force the sellers hand to be more honest because if they do not resolve the issue you will definatly get a refund and they will take a bad hit on their ebay status. 1- hold the power switch ON for 10-15 seconds to make sure the device is off. I can not think why they would not issue a refund if the unit is defective and you send it back, open a claim immediately with ebay and when its resolved either a refund or replacement you can close it. ![]() Ok try a master reset, and try a different usb cable, if the cable trick does not work then you may need to send it back for a refund asap, make sure you talk to the ebayer if they don't offer a refund you can make a full refund claim from ebay and it will go badly for the seller. Switching on, basic reset, nothing helps (and yes, I did plugged it to a power source first for several hours, it doesn't show the charging icon either).Īny advice? Is there a way to make it work? It is permanently frozen on a black "powered off" screen. Here Im exactly going to talk about how to fix Kobo glo frozen, this may also. My joy didn't last long though because the e-reader seems to be broken. Fit a New Screen to a Kobo Aura Ebook: Oops, did you know ebooks dont. I was told by customer service to “continue reading on a tablet or smart phone,” even they don’t recommend Kobo products.I bought a used Kobo Aura HD on ebay and I finally have received it today. What’s next, technical support by Magic 8 Ball? Kobo refuses to back up it’s own devices, and their technical support is a joke. Kobo advertises their readers as perfect for travel, yet they they may break the moment something touches it. With the demise of the Kobo 'help' forum, has seen a huge rise in traffic. Kobo customer service says, “it doesn’t take a hard hit to break the screen,” though their web site claims it has “the most durable ereader screen.” Durable as long as you don’t take it out of the box. The store refused to take it back as my “warranty is with Kobo” and suggested I call them back as there is no damage – not a scratch- on the device. Note: If your eReader doesn't turn off, try holding the power button to the right until you see Powered off on your screen. It was never dropped and was in a protective sleeve at all times. Make sure you have access to a Wi Fi connection. Kobo has released its latest e-reader the Glo HD that offers a sharp print on paper experience and a number of new features to make your reading even more enjoyable. You will have to contact warranty support service at 1-85 to arrange replacement. Kobo Glo HD e-reader review - highest resolution screen for print-on-paper experience. At least they would replace it for less than the cost of repairing. does often replace Kobos out of warranty. Kobo “customer service” had me send pictures of the front and back of device and proceeded to tell me the picture proved I damaged the Glo. If your Kobo is out of warranty, the good news is that Kobo Inc. My Kobo Glo froze and stopped working after three weeks. ![]() Kobo is in ‘duck and cover’ mode, and the customers are the ones without a desk Rest assured, that is no longer the case. Which buttons depends on the version of the reader you are using. ![]() That is why you will run into the occasional glowing review of their support. If that doesn't work you may have corrupted your Kobo data and to fix it you will have to do a factory reset by simultaneously pressing a couple of the e-reader buttons. Please be aware: at one point Kobo was actually owning their problems and helping people. Since Kobo doesn’t support their products, someone has to, right? I am sure in Kobo’s board room some one said ‘foist it on the customers’, and Kobo’s community was born! There will be a lot more on this site in this blog, but for now, here are a few sample gems:Īnd this is only a sampling of the over 90 pages of ‘screen problem’ found on the site. The ‘Community-powered support for Kobo’ is a great idea. The Kobo Glo brings some upgrades over the Touch, including the frontlight, a new higher resolution 1024 x 758 E Ink Pearl screen, and a faster processor. The Glo is also noticeably lighter, weighing in at just over half an ounce less. would be a great site, if its purpose was the same as its name. Without the button, its about a quarter of an inch shorter than the Touch. ![]() Please note: Kobo was unable to handle a forum that allowed users to make honest comments on their products, and as such, has closed their forum.
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